Archive for April, 2007
I thought I knew what efficiency was, until I read about these guys. The dabbawalla’s are a six-sigma certified, extremely efficient delivery “service” based in Mumbai, India. Fans, allegedly, include Bill Gates and Richard Branson. They make 200,000 deliveries a day, picking up food from homes and delivering to offices around the city. It is estimated that they make one mistake in 6,000,000 deliveries, which I imagine is much better than FedEx. And they do it barefoot, sans education, vehicular transport and computers!
I am looking forward to meeting these guys on my India trip this summer.